VMRay Professional Services - VMRay

VMRay Professional Services
and Support for Onboarding, Deployment and Integrations

VMRay offers professional services, support, and training for onboarding, deployment of the platform and integrations.

VMRay Is Committed to Ensuring Your Success as a Customer

At VMRay, we believe that true value lies not only in our exceptional products but also in the quality of our professional services. We are dedicated to removing skills barriers and ensuring your success in the dynamic cybersecurity landscape.

Selecting the best solution for solving your toughest malware & phishing problems is just part of a successful solution. VMRay understands that Security and IT teams face the challenges of managing their staffing resources across a range of demands. The ease of deployment and continuous use can be as important as the efficacy of a best of breed solution.

Discover our range of high-quality professional services designed to ensure seamless onboarding, efficient configuration, and integrations.

Unlock the full value of VMRay

VMRay addresses deployment concerns by offering a range of professional service offerings
to get you up and running quickly. We leverage our expertise deploying hundreds of customers
to ensure that you are up and running quickly and properly regardless of how complex your
requirements may be.

X-press Onboarding

Our express onboarding service ensures a swift deployment while our expert team assists with configuration and provides guidance.

Whether you’ve selected to utilize the VMRay Cloud or and on-premise solution, we will work with you to get the VMRay platform set up and configured to your requirements

Automation Integration Deployment

Seamlessly integrate our solutions with your existing tools to enhance automation and strengthen your cybersecurity infrastructure.

If your needs include taking advantage of the time and labor savings of integrating VMRay into your security ecosystem, we will work with you to configure our range of connectors to 3rd party platforms to other solutions within your environment.

Bespoke Training

Empower your team with tailored training options, including video recordings, accessible PDF materials, and in-person sessions.

Basic training is provided during the on-boarding process and a variety of free training resources, both documentation and videos. Sometime customers want a more customized training solution. We will work with you to understand your specific requirements and deliver customized instructor based live training tailored to your specific needs.

One Time Fee Services

Service SKUCostApplicable to ProductComments
Xpress On-BoardingFlat rateDeepResponse
FinalVerdict
TotalInsight
- Environment Activation (Cloud)
- One Session of Basic Administrator Training
Automation IntegrationFlat rateFinalVerdict
TotalInsight
- Assistance Configuring Pre-Existing Connector
- Does Not Apply to Custom Integrations
Bespoke TrainingFlat rateDeepResponse
FinalVerdict
TotalInsight
- One Session of Remote Live Instructor Led Training
- Maximum of 1 Day

Annual support

Annual service reviews

Quarterly configuration tuning

Customer web portal

24/7 coverage

Short email response times

And more*

Our commitment extends beyond implementation.

Benefit from our annual support package, including service reviews, quarterly configuration tuning, access to our customer web portal, and 24/7 coverage with rapid email response times.

* Basic, Gold and Platinum support packages are available.

See VMRay in action.
Start and integrate with ease with VMRay’s professional support

Further resources

RESOURCES

Explore the courses on our academy at your own time and pace.

PRODUCTS

Explore what you can achieve withVMRay FinalVerdict, DeepResponse and TotalInsight

ARTICLE

Find your vendor among VMRay’s seamless integrations

Calculate how much malware false positives are costing your organization:
Malware False Positive Cost Calculator