VMRay offers professional services, support, and training for onboarding, deployment of the platform and integrations.
At VMRay, we believe that true value lies not only in our exceptional products but also in the quality of our professional services. We are dedicated to removing skills barriers and ensuring your success in the dynamic cybersecurity landscape.
Selecting the best solution for solving your toughest malware & phishing problems is just part of a successful solution. VMRay understands that Security and IT teams face the challenges of managing their staffing resources across a range of demands. The ease of deployment and continuous use can be as important as the efficacy of a best of breed solution.
Discover our range of high-quality professional services designed to ensure seamless onboarding, efficient configuration, and integrations.
VMRay addresses deployment concerns by offering a range of professional service offerings
to get you up and running quickly. We leverage our expertise deploying hundreds of customers
to ensure that you are up and running quickly and properly regardless of how complex your
requirements may be.
Our express onboarding service ensures a swift deployment while our expert team assists with configuration and provides guidance.
Whether you’ve selected to utilize the VMRay Cloud or and on-premise solution, we will work with you to get the VMRay platform set up and configured to your requirements
Seamlessly integrate our solutions with your existing tools to enhance automation and strengthen your cybersecurity infrastructure.
If your needs include taking advantage of the time and labor savings of integrating VMRay into your security ecosystem, we will work with you to configure our range of connectors to 3rd party platforms to other solutions within your environment.
Empower your team with tailored training options, including video recordings, accessible PDF materials, and in-person sessions.
Basic training is provided during the on-boarding process and a variety of free training resources, both documentation and videos. Sometime customers want a more customized training solution. We will work with you to understand your specific requirements and deliver customized instructor based live training tailored to your specific needs.
|Applicable to Product
|- Environment Activation (Cloud)
- One Session of Basic Administrator Training
|- Assistance Configuring Pre-Existing Connector
- Does Not Apply to Custom Integrations
|- One Session of Remote Live Instructor Led Training
- Maximum of 1 Day
Annual service reviews
Quarterly configuration tuning
Customer web portal
Short email response times
Our commitment extends beyond implementation.
Benefit from our annual support package, including service reviews, quarterly configuration tuning, access to our customer web portal, and 24/7 coverage with rapid email response times.
* Basic, Gold and Platinum support packages are available.