Security Solutions Support Specialist (M/F/D)

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Why VMRay

VMRay is growing our support team and searching for a UK based Security Solutions Support Specialist (M/F/D). VMRay is a small but rapidly growing security threat detection solution provider that has moved from start-up to scale-up. VMRay’s Analyzer platform is industry leading in its ability to identify, analyze, and report detail in malware. VMRay is headquartered in Bochum, Germany but is a highly distributed organization with staff throughout EMEA and the US. This role will be home office based with very infrequent travel.

Why VMRay?

  • Competitive Salary and benefits

  • Monthly Commission and regular sales incentives

  • Career opportunity, advancement and development

  • Regular company celebration events

  • Achievement, recognition and awards

  • Be part of a dynamic hyper-growth, exciting team

  • Flexible remote working

At VMRay, our purpose is to liberate the world from undetectable digital threats. Led by reputable cyber security pioneers, we develop best-of-breed technologies to detect unknown threats that others miss. We empower organisations to augment and automate security operations by providing the world’s best threat detection and analysis platform. We help organisations build and grow their products, services, operations, and relationships on secure ground that allows them to focus on what matters with ultimate peace of mind. This, for us, is the foundation stone of digital transformation.

Your Responsibilities
  • Researching the root cause and resolving product related issues

  • Engaging with Product Management and Development to submit bugs and enhancement requests

  • Providing weekly support updates to identify and escalate issues preventing satisfactory resolution

  • Providing updates and support ticket history during customer service review meetings

  • Providing custom services such as training or 3rd party product integration

  • On-boarding services

Our Requirements
  • 5-7 years experience in supporting software solutions

  • Professional experience in the area of Cybersecurity beneficial

  • Be a hands-on learner that can absorb new knowledge rapidly and independently

  • Knowledge in scripting and Linux beneficial

  • Really good writing and speaking skills in English 

  • Really good writing and speaking skills in German are a plus 

  • Willingness to occasional work off hours to support global customers including scheduled weekends

  • Willingness to travel up to 20%

Interested? Fill in our form

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