Produce and maintain high quality customer facing product documentation in cooperation with internal teams as Product team, Customer Success and R&D
Maintain and extend the Glossary, in-depth User and Administrator Guides, release notes as well as technical overviews
Participate in the UX process of product development
Create and improve texts and wordings in the product UI
Learn complex concepts and communicate the information in a way that is engaging and understood by users
Plan, schedule, and track documentation work to meet product release dates by Project Management
Provide editorial support for Product related blog posts
Provide style and formatting guidance, manage, and assure consistency for the internal solution documentation
Ideally 2-5 years of professional experience in the field of technical writing
Proficiency in written and spoken English
Strong writing, production, and technical editing skills
Clear understanding of user needs and customer expectations in a professional B2B environment
Strong analytical skills and ability to operate in an environment with evolving requirements and priorities
Exposure to documentation publishing software and enterprise content management (e.g. confluence)
Ability to address feedback efficiently and thoroughly on published content
Communicate and collaborate with subject matter experts