Team Lead Post Sales (M/F/D)

VMRay is growing and searching for a Teamlead (M/F/D) for our EMEA and US based Support Team. VMRay is a small but rapidly growing security threat detection solution provider that has moved from start-up to scale-up. VMRay’s Analyzer platform is industry leading in its ability to identify, analyze, and report detail in malware. VMRay is headquartered in Bochum, Germany but is a highly distributed organization with staff throughout EMEA and the US. This role will be home office based with very infrequent travel.

Why VMRay?

• Competitive salary and benefits

• Monthly commission and regular sales incentives

• Career opportunity, advancement and development

• Regular company celebration events

• Achievement, recognition and awards

• Be part of a dynamic hyper-growth, exciting team

• Flexible remote working

At VMRay, our purpose is to liberate the world from undetectable digital threats. Led by reputable cyber security pioneers, we develop best-of-breed technologies to detect unknown threats that others miss. We empower organizations to augment and automate security operations by providing the world’s best threat detection and analysis platform. We help organizations build and grow their products, services, operations, and relationships on secure ground that allows them to focus on what matters with ultimate peace of mind. This, for us, is the foundation stone of digital transformation. 

• Personnel and technical management of our EMEA and US based Technical Support Team, including mentoring junior staff and acting as a point of reference in your specialist area

• Handling Support cases, for our B2B product for both, cloud and on-premise customers in the EMEA and US region, when the team needs assistance

• Ensure all incidents, service requests and other tasks are resolved or fulfilled in line with SLA’s and standard processes

• Design departmental procedures covering support tickets, out of hours support such as our 24/7 Support System and technical training

• Plan and execute regular internal and external trainings for the Technical Support Team to stay ahead of the technical development

• Ensuring that your team’s performance is on track to meet departmental goals across multiple metric categories such as productivity and quality

• Establish strong interdepartmental relationships and strategies to make valuable contributions to the business

• Minimum 10 years experience in technical support roles, with at least 2 in team lead/management

• Demonstratable experience in designing the technical support function

• Project management experience

• Cyber security experience is not essential, but extremely beneficial

• Experience with Windows and Linux servers

• Networking experience

• Good writing and speaking skills in English 

• Willingess to travel up to 20%

Germany, UK or Boston (US)